ticket buyer faq's and support
I CANNOT LOCATE MY EMAIL WITH MY TICKETS, CAN YOU HELP ME?
Absolutely! Please email info@roadhousetickets.com your FIRST and LAST name, EMAIL ADDRESS, and the LAST 4 DIGITS of the credit card used for the purchase. A Roadhouse customer support team member will send you another email with your order.
WHY WAS MY ORDER DECLINED?
Most declines are a result of the expiration date or the security code being entered incorrectly, an incorrect billing address , or declines from your bank. Sometimes we can view the declined order and reference the error coding. Please contact us and we can try to search for the declined order by your name, phone number, or email address.
MY CARD WAS CHARGED, BUT I DID NOT RECEIVE MY TICKETS.
This is most likely caused by entering an incorrect billing address during the check out process. Occasionally when using a debit card, your card provider may place a hold on the funds for 1-2 business days IF you entered a different billing address than what the card provider has on file. Please email info@roadhousetickets.com with the last 4 of the card used. A Roadhouse Tickets team member will look up the order and let you know why your card was charged. Check with your financial institution or card provider to make sure you have the correct billing address when checking out.
CAN I GET A REFUND?
All sales are final. If an event is cancelled and a make up show is not scheduled by the event organizer, a refund will be processed for the ticket portion of your order IF the event organizer authorizes refunds. Service fees, processing fees, and delivery fees will not be refunded under any circumstance. Please check our terms and conditions for additional info. If further information is needed, please contact us BEFORE you make a purchase.
CAN I EXCHANGE MY TICKETS?
All sales are final and tickets are non-refundable and non-exchangeable. We will allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact us directly for more information.
I HAVEN'T RECEIVED MY TICKETS YET.
If you have not received your tickets, please email info@roadhousetickets.com and we will send a new email with your tickets. Try looking in your spam folders or other folders first. Occasional a ticket delivery email will be located in your junk or spam folder.
I'M NOT SURE IF MY ORDER WENT THROUGH OUR NOT.
Successfully processed orders always generate a receipt that is sent to your email address, some receipts may go to your spam folder, please check there. In addition, your bank account will be charged in real time when a successful order is completed. Please contact us if you have any concerns.
CAN SOMEONE ELSE USE MY TICKETS EVEN THOUGH MY NAME IS ON THE TICKET?
YES. Please note a ticket can only be used once.
EVENT TIPS:
1. Occasionally venue or festival locations will NOT have data service. Download your ticket attachment, screen shot your tickets, or print your tickets to ensure you are not denied entry. We recommend you do this prior to arriving at an event. This will also speed up your entry to the event.
2. Have your tickets ready to be scanned upon arrival. This will help the line move much quicker.
3. Our staff that is scanning tickets will scan your QR code. Please have your QR code accessible and ready to be scanned when you reach the gate/door. Our ticket scanning staff cannot locate your order while working, please email info@roadhousetickets.com prior to arriving at the venue if you need help locating your ticket email.
4. Do not buy tickets from 3rd party sources. If an event is cancelled, postponed or we need to deliver an important message to you, we can only email ticket buyers who buy tickets through www.roadhousetickets.com.
5. Check the venue policies before arrival. Each venue has their own specific set of rules. Roadhouse Tickets does its best to post all relevant event information but sometimes we do not know all of the venues's policies. It's recommended you also check the venue's website or facebook page for up to date information.
Absolutely! Please email info@roadhousetickets.com your FIRST and LAST name, EMAIL ADDRESS, and the LAST 4 DIGITS of the credit card used for the purchase. A Roadhouse customer support team member will send you another email with your order.
WHY WAS MY ORDER DECLINED?
Most declines are a result of the expiration date or the security code being entered incorrectly, an incorrect billing address , or declines from your bank. Sometimes we can view the declined order and reference the error coding. Please contact us and we can try to search for the declined order by your name, phone number, or email address.
MY CARD WAS CHARGED, BUT I DID NOT RECEIVE MY TICKETS.
This is most likely caused by entering an incorrect billing address during the check out process. Occasionally when using a debit card, your card provider may place a hold on the funds for 1-2 business days IF you entered a different billing address than what the card provider has on file. Please email info@roadhousetickets.com with the last 4 of the card used. A Roadhouse Tickets team member will look up the order and let you know why your card was charged. Check with your financial institution or card provider to make sure you have the correct billing address when checking out.
CAN I GET A REFUND?
All sales are final. If an event is cancelled and a make up show is not scheduled by the event organizer, a refund will be processed for the ticket portion of your order IF the event organizer authorizes refunds. Service fees, processing fees, and delivery fees will not be refunded under any circumstance. Please check our terms and conditions for additional info. If further information is needed, please contact us BEFORE you make a purchase.
CAN I EXCHANGE MY TICKETS?
All sales are final and tickets are non-refundable and non-exchangeable. We will allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact us directly for more information.
I HAVEN'T RECEIVED MY TICKETS YET.
If you have not received your tickets, please email info@roadhousetickets.com and we will send a new email with your tickets. Try looking in your spam folders or other folders first. Occasional a ticket delivery email will be located in your junk or spam folder.
I'M NOT SURE IF MY ORDER WENT THROUGH OUR NOT.
Successfully processed orders always generate a receipt that is sent to your email address, some receipts may go to your spam folder, please check there. In addition, your bank account will be charged in real time when a successful order is completed. Please contact us if you have any concerns.
CAN SOMEONE ELSE USE MY TICKETS EVEN THOUGH MY NAME IS ON THE TICKET?
YES. Please note a ticket can only be used once.
EVENT TIPS:
1. Occasionally venue or festival locations will NOT have data service. Download your ticket attachment, screen shot your tickets, or print your tickets to ensure you are not denied entry. We recommend you do this prior to arriving at an event. This will also speed up your entry to the event.
2. Have your tickets ready to be scanned upon arrival. This will help the line move much quicker.
3. Our staff that is scanning tickets will scan your QR code. Please have your QR code accessible and ready to be scanned when you reach the gate/door. Our ticket scanning staff cannot locate your order while working, please email info@roadhousetickets.com prior to arriving at the venue if you need help locating your ticket email.
4. Do not buy tickets from 3rd party sources. If an event is cancelled, postponed or we need to deliver an important message to you, we can only email ticket buyers who buy tickets through www.roadhousetickets.com.
5. Check the venue policies before arrival. Each venue has their own specific set of rules. Roadhouse Tickets does its best to post all relevant event information but sometimes we do not know all of the venues's policies. It's recommended you also check the venue's website or facebook page for up to date information.