ticket buyer faq's
WHY WAS MY ORDER DECLINED?
Most declines are a result of the expiration date or the security code being entered incorrectly, an incorrect billing address , or declines from your bank.
Sometimes we can view the declined order and reference the error coding. Please contact us and we can try to search for the declined order by your name, phone number, or email address.
CAN I EXCHANGE MY TICKETS?
All sales are final and tickets are non-refundable and non-exchangeable. We will allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact us directly for more information.
I HAVEN'T RECEIVED MY TICKETS YET.
If you have not received your tickets, please call customer support and we will send a new email with your tickets. Try looking in your spam folders or other folders if using gmail.
I'M NOT SURE IF MY ORDER WENT THROUGH OUR NOT.
Successfully processed orders always generate a receipt that is sent to your email address, some receipts may go to your spam folder, please check there. In addition, your bank account will be charged in real time when a successful order is completed. Please contact us if you have any concerns.